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Designing for Belonging: How Color, Typography, and Iconography Shape Culture, Community, and the Human Experience

What makes a design feel like it belongs — to a culture, a community, or a moment in human experience? In this closing keynote, Yiying Lu draws on two decades of cross-cultural creative work to reveal how color, typography, and iconography shape the way we see ourselves and each other. Through deeply personal and professional case studies — from the Twitter Fail Whale that turned a moment of failure into a beloved cultural icon, to designing Asian culture onto billions of phone keyboards through the Unicode Dumpling 🥟 and Boba Tea 🧋 emojis, to localizing Disney’s brand for Shanghai and building visual identities that transcend linguistic barriers for global brands — she shares her creative process of using color, typography, and iconography to make cultures feel seen and felt, and communities feel connected. She closes with a creative healing project born from the pandemic: inviting people worldwide to tell their own story as a dumpling, finding community and connection through a shared symbol. Because the most intentional design doesn’t just communicate — it makes you feel like you’ve finally come home.

Yiying Lu
Speaker

Yiying Lu

Yiying Lu is an award-winning creative leader at the intersection of art, technology, and human experience — creator of the Twitter Fail Whale, six Unicode emojis including the Dumpling 🥟 and Bubble Tea 🧋, and large-scale visual identity work for the UN and Disney Shanghai. Her work explores how symbols, letterforms, and visual language can make people feel seen, included, and at home — across cultures and billions of screens. A former San Francisco Arts Commissioner and Global Creative Director at 500 Global, she is an Adobe Global Creative Ambassador and Fast Company Most Creative Person in Business, and speaks at SXSW, TEDx, and Web Summit. Born in Shanghai, educated in Sydney and London, and now based in San Francisco, she brings a lived multilingual perspective to the question of how design creates belonging.